Voicemail still plays old voicemail from previous

I've recently got a work phone (iPhone 7), and the voicemail won't update. I've changed to multiple times, and when I click on greeting it's saved as my voicemail. But when people call it still plays the previous person's voicemail (phone has stayed within company, just passed onto me). How do I update the voicemail to mine? Thanks!

iPhone 7, iOS 13

Posted on Feb 8, 2021 3:35 PM

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Feb 10, 2021 7:43 AM in response to bh25

Hello BH25,


It s sounds like you are experiencing voicemail issues with your greeting. We understand how important this is to you and we are here to help.


This article may be able to provide some guidance: Set up Visual Voicemail on your iPhone


If the issue persists, we would recommend reaching out to your carrier. Voicemail is typically handled by the carrier and they would have the tools to help.


Cheers!

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Voicemail still plays old voicemail from previous

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