App appears to be violating privacy descriptions given to Apple

Hi all,


I was browsing around for a new fitness app and found one I like a lot. I was particularly impressed with their claimed 0 data collection, it has the blue tick.


Later that day, my privacy app Lockdown showed that app connecting to Facebook, Google servers (more than just ads) and other data trackers and marketers. I checked again, the app then Lockdown and sure enough it's busy working away the background contacting various trackers, ads etc. Data not collected doesn't appear true. They might only be serving ads, but I doubt it.


I'm shocked and really ticked off. We know thanks to recent tech media reports that some apps aren't actually doing what they've reported to Apple in the 'nutrition label'. The nutrition labels have no value if they're based on lies.


What to do? Surely, shooting off an email asking the app dev. isn't ideal. If they are up to mischief, and have lied to Apple and consumers, then surely alerting them, like tapping a bank robber on the shoulder that the cops are coming isn't going to help. Does Apple have a dedicated area for this?

Posted on Feb 9, 2021 3:54 AM

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Question marked as Top-ranking reply

Posted on Feb 9, 2021 6:46 AM

JumboMumbo wrote:

I'm shocked and really ticked off. We know thanks to recent tech media reports that some apps aren't actually doing what they've reported to Apple in the 'nutrition label'. The nutrition labels have no value if they're based on lies.

They don't have "no value" but that is the nature of the world right now. Unfortunately, Apple does not have the resources to police every app in the store.

What to do?

Stop using the app. Leave a review describing this behaviour.

Does Apple have a dedicated area for this?

Sadly, no. It is important to remember that Apple is a global company with over a billion devices in use. There are over 20 million app developers on the platform. It just isn't possible to monitor each app. Over time, Apple should be able to better identify app behaviour based on how an app is constructed. They they will be able to block such apps from the App Store in the first place.


But for now, the only solution is a "market based" approach. That means that you, and other uses of such apps, should leave reviews. That will reduce the value of the app. As end users start choosing only apps that have high levels of privacy (truthful or not) then those apps will become more popular. Over time, the ones that lie about their privacy will become easier to identify.

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2 replies
Question marked as Top-ranking reply

Feb 9, 2021 6:46 AM in response to JumboMumbo

JumboMumbo wrote:

I'm shocked and really ticked off. We know thanks to recent tech media reports that some apps aren't actually doing what they've reported to Apple in the 'nutrition label'. The nutrition labels have no value if they're based on lies.

They don't have "no value" but that is the nature of the world right now. Unfortunately, Apple does not have the resources to police every app in the store.

What to do?

Stop using the app. Leave a review describing this behaviour.

Does Apple have a dedicated area for this?

Sadly, no. It is important to remember that Apple is a global company with over a billion devices in use. There are over 20 million app developers on the platform. It just isn't possible to monitor each app. Over time, Apple should be able to better identify app behaviour based on how an app is constructed. They they will be able to block such apps from the App Store in the first place.


But for now, the only solution is a "market based" approach. That means that you, and other uses of such apps, should leave reviews. That will reduce the value of the app. As end users start choosing only apps that have high levels of privacy (truthful or not) then those apps will become more popular. Over time, the ones that lie about their privacy will become easier to identify.

Feb 9, 2021 7:28 AM in response to etresoft

Thanks for your reply, your civilised reply (not guaranteed on the internet!) and your time.


You've given me good perspective on the number of apps, devs, how hard it must be to police. And I imagine we're only at Stage 1 with Apple warming up it's privacy tools.


I've left the app dev. a review. I hope it doesn't get lost in the positive reviews that don't mind, or didn't notice the privacy issues.

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App appears to be violating privacy descriptions given to Apple

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