We're trying to update my wife's Macbook. We believe it was download but keeps directing us to connect to another computer. Then nothing happens. Turning off and on does not work.

We're trying to update my wife's Macbookair. Downloaded he up date, won't work and directs us to connect to another computer. Turning off and on does not work

MacBook Air

Posted on Feb 9, 2021 11:28 AM

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Errors while updating from 11.7.2 Big Sur to Ventura 13.1 or Monterey 12.1 macOS Big Sur Version 11.7.2 MacBook Pro (16-inch, 2019) 2.6 GHz 6-core Intel Core i7 16 GB 2667 MHz DDR4 Intel UHD Graphics 630 1536 MB I have been trying to complete the newest software update. I have not been updating regularly which I am assuming may be one of my problems. I tried to upgrade to macOS Ventura 13.1, which is what shows when I got to software update in system preferences. I get this error every time I attempt the upgrade. I have restarted, restarted in safe mode, as well as tried to reinstall the Mac OS from recovery mode. None of it works. Always the same result. I have used WiFi and ethernet. I've scoured this board to try and find a fix. When I am try it in recovery mode it gives me this status bar screen: But doesn't move from that. It stays "about 2 hours and 21 minutes remaining" for about 20 minutes and then it gives me this error: I tried to move from Big Sur to Monterey thinking that perhaps I needed to go from 11 to 12 before 13. This is the error I get when I try to upgrade to Monterey: “The operation couldn’t be completed. (PKDownloadError error 8.)" I'm not sure what is wrong and I would love any advice on how to fix this. I appreciate any help! Thanks!
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1 reply

BDAqua

Level 10

250,409 points

Feb 9, 2021 12:54 PM in response to kayandtom

Was/is this a work computer?

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We're trying to update my wife's Macbook. We believe it was download but keeps directing us to connect to another computer. Then nothing happens. Turning off and on does not work.

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