Security questions
Hi I can’t remember my security questions. When I try to reset them it shows “we don’t have sufficient information to rest your security questions” What should I do? My location is Iran
iPhone 12 Pro Max, iOS 14
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If you see the message "not sufficient information" read this link:
Security and your Apple ID - https://support.apple.com/HT201303
"Without proof of your identity via a temporary Support PIN and other carefully selected criteria, Apple Support can't help you perform any actions on your account." Unfortunately the solution they offer using a temporary PIN also requires knowing your security questions answers... Catch-22.
With that in consideration, "Contact Apple for help with Apple ID account security" click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232
For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
Note: If your country is not listed, there may be a support option at the end of each region section for "other". You may find Apple is unwilling to help you if you are in Iran because of an international embargo in doing business in Iran.
It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions (e.g., https://discussions.apple.com/thread/252410816 ). Apple is very strongly encouraging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915