I cannot reset my security questions because it asks for answers to my security questions to reset my security questions.

I recently switched back to Apple after a 6 year hiatus. I know my email address and password. I was able to login and register my device just fine. Apple's new upgraded security policy is 2-Factor Authentication (2FA) to utilize a lot of new features and apps.

Unfortunately to enable 2FA, you must answer the security questions on the account. I answered them with the correct information. Tried different case sensitive answers. I know my answers but still no luck. I select the option to reset forgotten answers but Apple's website says I need to answer my security questions to reset my security questions. What? So I'm in a loop.

I call Apple support directly, verify my identity, tell them I have access to my email, devices and can see my personal information logging in with my password. I simply cannot reset my security questions. After 2 hours they say they can't find a solution to reset questions. They don't have a procedure to send a verification email, a text message code or even a reset link. They tell me I should try to create a new email address.

I do not understand why a new email address would be necessary if I can login with my existing address and password into my devices, make purchases and see all my old Apple data fine. They can't migrate the data, purchase history, warranty information, lock the account or even delete the account without 2FA.

To Apple Support:

Please look into this security loop you've created. Your technical teams cannot reset security questions even after proper verification. Locking the account indefinitely and telling people to manage multiple email accounts is not a solution. It is likely to create more account confusion. Please advise and fix.

Thank You