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how do I sign up for the upgrade program

When I got my new phone in January 2020, I told the people at the Apple Store that I wanted Apple Care+ as well as the option to upgrade my phone each year. Now, when I went to "exchange" my phone, they told me I never signed up for the Upgrade Program. I am confused. When, where and how was I supposed to do that? Shouldn't I have been automatically enrolled when I requested that at the store? Thanks for any advice.

iPhone 11 Pro Max

Posted on Feb 10, 2021 9:03 AM

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Question marked as Top-ranking reply

Posted on Feb 10, 2021 9:15 AM

Click the Get Support link at the top of this page.

3 replies

how do I sign up for the upgrade program

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