When I try to load an image (#images), not photos, when using Messages on my iMac, it says, "could not load results." It works fine on my iPhone and my iPad, just not on my iMac.
iMac 27″, macOS 10.15
Hello Taregreen,
Thanks for those details. Have you tried using an alternate Wi-Fi connection or rebooting your router to see if that makes an impact? If not, give that a try.
Also, you can boot up into safe mode to see if the issue continues. Once testing is complete in safe mode, go ahead and reboot normally and test again to see how it's behaving.
How to use safe mode on your Mac
Should you find the issue continues after using safe mode, try using another user account or set up a test account and see how it goes. If the issue doesn't continue under a different user, this could mean that you have items specific to your user account causing this to occur.
Set up users, guests, and groups on Mac
Remove login items to resolve startup problems on your Mac
Best regards.
Hello Taregreen,
Thanks for those details. Have you tried using an alternate Wi-Fi connection or rebooting your router to see if that makes an impact? If not, give that a try.
Also, you can boot up into safe mode to see if the issue continues. Once testing is complete in safe mode, go ahead and reboot normally and test again to see how it's behaving.
How to use safe mode on your Mac
Should you find the issue continues after using safe mode, try using another user account or set up a test account and see how it goes. If the issue doesn't continue under a different user, this could mean that you have items specific to your user account causing this to occur.
Set up users, guests, and groups on Mac
Remove login items to resolve startup problems on your Mac
Best regards.
Hello Taregreen,
Thanks for using the Apple Support Communities. We understand that you're running into issues with #images in the Messages app on your Mac. What troubleshooting steps have you tried so far? Have you restarted your Mac, reset your network router, etc.? Also, would you confirm the specific macOS version of Catalina you're running?
Log out, sleep, wake, restart, or shut down your Mac
Best regards.
Looks like resetting the modem/router worked. I shut down the computer, unplugged the cable modem/router, waited about 30 seconds, then plugged the cm/router back in, then restarted the computer and now the #images are showing up again.
Thank you!
Hello Taregreen,
Thanks for the follow up. Since restarting the router did have a temporary impact on the images loading correctly, this may be a network only issue. However, to rule that out, go ahead and try the additional troubleshooting suggestions and see how it goes.
Best wishes.
I've tried all of that and unfortunately, none of that works. Specs depicted below:
Cheers,
Well, looks like I spoke too soon. I was able to send off one text with an image, but it immediately resorted back to the original problem.
#images "could not load results" error on iMac Messages.
