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Repair

Can I send my iPhone away for repair without deleting data from phone

iPhone 8, iOS 14

Posted on Feb 11, 2021 6:27 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 11, 2021 6:36 AM

  1. f you need to send in an iPhone that's paired with an Apple Watch, unpair your devices. When you unpair, your iPhone will create a new backup of your Apple Watch. You can use the backup to restore your Apple Watch when your iPhone returns from service.
  2. Back up your iOS device.
  3. Go to Settings > Messages and turn off iMessage.
  4. Go to Settings > [your name] > Find My [device], then turn off Find My [device] to disable Activation Lock. Enter your Apple ID password, and tap Turn Off.
  5. Erase your device. Go to Settings > General > Reset > Erase
  6. All Content and Settings. If asked, enter your passcode and Apple ID password. If you can't erase your device because it won't power on or isn't responding, you can erase it from iCloud.com. Learn how.
  7. Remove any SIM card, case, or screen protector from your device and keep your cable and charger.


10 replies
Question marked as Top-ranking reply

Feb 11, 2021 6:36 AM in response to Morethan39

  1. f you need to send in an iPhone that's paired with an Apple Watch, unpair your devices. When you unpair, your iPhone will create a new backup of your Apple Watch. You can use the backup to restore your Apple Watch when your iPhone returns from service.
  2. Back up your iOS device.
  3. Go to Settings > Messages and turn off iMessage.
  4. Go to Settings > [your name] > Find My [device], then turn off Find My [device] to disable Activation Lock. Enter your Apple ID password, and tap Turn Off.
  5. Erase your device. Go to Settings > General > Reset > Erase
  6. All Content and Settings. If asked, enter your passcode and Apple ID password. If you can't erase your device because it won't power on or isn't responding, you can erase it from iCloud.com. Learn how.
  7. Remove any SIM card, case, or screen protector from your device and keep your cable and charger.


Repair

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