What if somebody email is hooked up to the iPad I was given

I was given this I pad

iPad Pro 9.7-inch WiFi, Cellular

Posted on Feb 11, 2021 10:00 PM

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1 reply

Feb 12, 2021 4:04 PM in response to savion277

Hello savion,


I suspect this is what you are seeing:


"Activation Lock for iPhone, iPad, and iPod touch" is a security feature, in part to deter re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365


An activation lock can only be removed using the log-in information for the account that applied the lock. If you know this information click on the link to read how to "Turn off Activation Lock." --> https://support.apple.com/HT201441


If you do not know the Apple ID and password and you are not the original owner, get the owner of the account to remove the lock, or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


If you do know the owner and that person needs help finding their sign in information:

• "If you forgot your Apple ID" [this is likely an email address you are using or used in the past] click here --> https://support.apple.com/HT201354

• "If you forgot your Apple ID password" click here --> https://support.apple.com/HT201487


Otherwise:

Apple may possibly remove a lock if a person can provide sufficient evidence of valid ownership. The device is normally taken to an Apple Store with identification and the original sales receipt. I.e., the receipt when the item was sold to the first owner, and preferably by that person. This is unofficial and there is apparently no set policy (I asked at an Apple Store). A store may simply refuse, particularly if they are not satisfied you have proven ownership by provenance.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

What if somebody email is hooked up to the iPad I was given

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