I paid for an app and its not working properly. How do I address this?
I paid for Finimize app and its not loading correctly. I want to try and get refund or find out how to talk with app owner. What is my next step.
iPhone 8
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Here are links answering your questions
How to contact an app developer - https://support.apple.com/HT207959 - "You can find contact information for app developers using your iPhone, iPad, iPod touch, Mac, or Apple TV."
Read how to "Request a refund for apps or content that you bought from Apple" click here--> https://support.apple.com/HT204084
To directly proceed to "Report a Problem to request a refund" click here --> https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple may refund on a case by case basis, but realize they can also say no.