I have two wrong application of app’ subscription. I wrote to "refund", they wrote that they were sent my money to the card, but nothing came to me
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Helo alinasdorova,
After you request a refund, you'll receive an email update within 48 hours as to whether you have been granted a refund. If your request is granted, the time it takes for the money to appear on your account or statement depends on the payment method. Refunds go back to the method used to make the payment originally.
- Store credit: 48 hours
- Mobile phone billing: Up to 60 days
- Other payment methods: Up to 30 days for it to appear on a statement.
You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
Ref.: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904
If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.
Helo alinasdorova,
After you request a refund, you'll receive an email update within 48 hours as to whether you have been granted a refund. If your request is granted, the time it takes for the money to appear on your account or statement depends on the payment method. Refunds go back to the method used to make the payment originally.
- Store credit: 48 hours
- Mobile phone billing: Up to 60 days
- Other payment methods: Up to 30 days for it to appear on a statement.
You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
Ref.: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904
If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.
I have not received money for a refund of funds debited by subscription
