Apple Watch Activity Special Challenge Notifications not Presented Despite Setting Enabled

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Level 1

10 points

Apple Watch Activity Special Challenge Notifications not Presented Despite Setting Enabled

Does anyone have a solution to the Apple Watch missing notifications of special challenges?

I see the awards I’ve earned as well as tomorrow’s incomplete heart month challenge but I did not get any notification of the event. I forget how long been going on, at least most recent and maybe since getting new Apple Watch series 6. For awhile I turned off coaching b/c the almost there reminders are irritating. I have goal completions off as they are irritating. I have special challenges turned on as these are what I want and don’t get. My husband has series 6 and got them on old iPhone SE (2016) as well as new iPhone 12 mini. I have XS.

Ive rebooted watch and phone but don’t see point of repairing as just did that when got series 6 in October. I just now if not before tried turning off then on special challenge in settings and rebooEd phone and watch. I’m obsessed to get all the awards so really want to get notified.

Hope someone has solution.

Many posts report users have problem of awards disappearing, and I had that for one of challenges, but just took a couple days to see earned award for me.

i‘m really interested in the missing notification solution (without 3rd party app or Google search for list)

Thank you

Posted on Feb 13, 2021 10:04 AM

Reply

Answer 1

jdo_apple

Community Specialist

Feb 16, 2021 8:12 AM in response to mspeag

Hi mspeag,

Thanks for using Apple Support Communities. We understand you're not getting notifications for Activity challenges as expected. We're happy to look into this with you.

We see you restarted both devices, which is great. Let's also have you disable the "Special Challenges" for notifications, restart both your Apple Watch and iPhone and then enable that feature again. The resources below can help with restarting.

How to restart your Apple Watch

Restart your iPhone

You may also want to update both your iPhone and Apple Watch if there are any pending updated. You can see how in the links below.

Update your iPhone, iPad, or iPod touch

Update your Apple Watch

Thanks.

Reply

Answer 2

Eric--F

Community Specialist

Feb 17, 2021 11:36 AM in response to mspeag

Hi mspeag,

Thanks for trying those steps. We certainly want to make sure all your notifications are working as expected. We'd like to have you reach out for further support here: Contact Apple Support

Thanks.

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Answer 3

mspeag Author

Level 1

10 points

Feb 16, 2021 8:18 AM in response to mspeag

Did that, no change. I got the heart award but no notification prompt with award after the 60 minutes. My watch and phone are up to date. Always take update as soon as released. Anything else? Seems a bug, although very isolated. Maybe phone and watch combination?

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Apple Watch Activity Special Challenge Notifications not Presented Despite Setting Enabled

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