Macbook Air Crash

Hey everyone,


I just bought the new macbook with the M1 chip. My macbook crashes at least once a day and I'm not sure why. I copied the error message in hopes that someone could be able to help me and prevent this from happening again.


If there's a specific software that I can use to prevent these crashes, I would appreciate the recommendation.


All the best


MacBook Air

Posted on Feb 13, 2021 10:10 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2021 8:08 AM

Hey derakhshani,


We understand your new M1 MacBook Air has crashed recently. Looking at things it appears you may have had a kernel panic. We'd be happy to help.


We've got a great resource to help you out with finding a solution to this available here: If your Mac restarted because of a problem


As outlined here, you'll want to check your software by ensuring all your apps and macOS are fully updated to the latest versions. Remove any peripherals you may have connected to your Mac and test further and if you continue to have issues afterward, it'll be important for you to contact Apple for support on the matter. They can be reached using the following link: Get Support


We hope this information helps out.


Take care!

1 reply
Question marked as Top-ranking reply

Feb 16, 2021 8:08 AM in response to derakhshani

Hey derakhshani,


We understand your new M1 MacBook Air has crashed recently. Looking at things it appears you may have had a kernel panic. We'd be happy to help.


We've got a great resource to help you out with finding a solution to this available here: If your Mac restarted because of a problem


As outlined here, you'll want to check your software by ensuring all your apps and macOS are fully updated to the latest versions. Remove any peripherals you may have connected to your Mac and test further and if you continue to have issues afterward, it'll be important for you to contact Apple for support on the matter. They can be reached using the following link: Get Support


We hope this information helps out.


Take care!

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Macbook Air Crash

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