Failing to add Apple Pay card to Wallet

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Level 1

19 points

Failing to add Apple Pay card to Wallet

Hi, I am encountering a strange problem: I can't add my Apple Pay enabled cards to my MacBook Pro (2018) anymore. It once worked, but somehow something with the security settings / T2 chip is messed up I guess.

In the Settings -> Wallet and Apple Pay menu, I can click "Add Card" but I immediately get the message "Apple Pay configuration has failed". Apple Pay has been disabled because security settings have changed. I can click for more information, but that doesn't help me out. It shows me how to reboot the machine and change the security settings to the highest level, but it was already at the highest level. I once used lower settings to boot a Linux distribution, but this is long ago.

The strange thing is, after a complete reset (first unlogging the device form my AppleID account, then downloading, formatting the whole drive and reinstalling macOS) which took me a few hours, the problem still exists.

is there anyone who has an idea about what's going wrong here?

MacBook Pro 13″, macOS 11.2

Posted on Feb 14, 2021 8:38 AM

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Answer 1

DeNachtwacht Author

Level 1

19 points

Feb 17, 2021 9:43 AM in response to askbarnabas

Thanks, I did not see that second solution. Unfortunately, that doesn't work also. I kind of expected that, since I already:

logged in and out of iCloud
reformatted the whole PC and reinstalled macOS

So my guess would be that somewhere in the iCloud settings, something is wrong that is copied back / assigned to this MacBook as soon as I reinstal the operating system.

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Answer 2

askbarnabas

Level 10

103,931 points

Feb 14, 2021 2:17 PM in response to DeNachtwacht

on your iPhone when you go to settings>Wallet & Apple Pay>allow payments on Mac - is that on?

If you are getting a message that "Apple Pay has been disabled because the security settings of this Mac were modified" - go to Software Update/Advanced and uncheck the recheck "Install system data files and security updates." to see if that resolves the issue.

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Answer 3

Mar 15, 2021 5:50 AM in response to DeNachtwacht

Cool! Happy that the problem has been resolved. Have the same one =/ with my Pro (2018) but 15`)).

Trying to reach the support guy during 2 hours, but with no success: "Apple support options are currently limited.."

How long was you waiting 'for a reply'?

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Answer 4

askbarnabas

Level 10

103,931 points

Feb 17, 2021 9:47 AM in response to DeNachtwacht

Did you try to change your Apple ID region and then change it back? Where are you located? Go to this link - Apple Pay Customers

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Answer 5

DeNachtwacht Author

Level 1

19 points

Feb 15, 2021 10:26 PM in response to askbarnabas

Hi, thanks for the reply. Yes, unfortunately, that is turned on.

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Answer 6

askbarnabas

Level 10

103,931 points

Feb 16, 2021 5:13 AM in response to DeNachtwacht

Night Awaits, what about the second thing I wrote? did you try that as well?

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Answer 7

DeNachtwacht Author

Level 1

19 points

Feb 17, 2021 11:45 PM in response to askbarnabas

Hi, thanks for helping again. I tried changing the region, and it did nothing. Using your link, I now scheduled a meeting with an Apple Support employee.

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