Trying to use whatsapp via siri and het response “sorry, there is a problem with the app”. Same goed when using carplay

ronik1000,

Thanks for the update. What versions of iOS and WhatsApp are you running? It appears that you need iOS 10.3 or above and WhatsApp 2.17.2 or later.

To find the WhatsApp version, open the app, tap the Settings icon in the bottom right and select Help. At the top of the next page, you should see the build number.

You also have to have the Hey Siri feature enabled. On your iPhone, go to Settings > Siri and make sure the "Allow Hey Siri" option is turned on.

Another setting to check is that WhatsApp has permission to talk to Siri. Go to Settings > Siri > App Support and turn it on for WhatsApp.

Let us know how it goes.

Hello ronik1000,

Thank you for using Apple Support Communities.

We understand that you are having an issue with using WhatsApp via Siri.

Are you able to open WhatsApp without using Siri? If not take a look at the troubleshooting in the following support article:

If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

If you are able to open and use WhatsApp on it's own, then take a look at the following support article to troubleshoot Siri:

If "Hey Siri" isn't working on your iPhone or iPad - Apple Support

Best regards.