Hello friends,
I have transferred my iPhone to a new one and all my WhatsApp data is transferred. However, when I type to the search bar it says "preparing results" and stuck at around %29.. Its been a few days that I waited for but its still same.. I have backed up and deleted the app and then reinstalled, its still same.. Any solutions?
iPhone 14 Pro, iOS 16
Hi bekir205,
Welcome to Apple Support Communities. Since it sounds like you recently restored this iPhone from a backup, it may just need more time to complete. As mentioned in Restore your iPhone, iPad, or iPod touch from a backup, "Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is."
If the same continues after that time and only impacts WhatsApp, you can try the app specific troubleshooting from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open. Guidance is as follows.
1 Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2 Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3 Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4 Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
Take care.
Hi bekir205,
Welcome to Apple Support Communities. Since it sounds like you recently restored this iPhone from a backup, it may just need more time to complete. As mentioned in Restore your iPhone, iPad, or iPod touch from a backup, "Content like your apps, photos, music, and other information will continue to restore in the background for the next several hours or days, depending on the amount of information there is."
If the same continues after that time and only impacts WhatsApp, you can try the app specific troubleshooting from If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open. Guidance is as follows.
1 Close and reopen the app
Force the app to close. Then open the app to see if it works as expected.
2 Restart your device
Restart your iPhone or restart your iPad. Then open the app to see if it works as expected.
3 Check for updates
To see if updates are available for the app, open the App Store, tap your profile icon, then scroll down to see if updates are available. If updates aren't available for the app, update the software on your iPhone or iPad.
4 Delete the app, then redownload it
Delete the app. When you do this, you might lose data that was stored in the app. Then redownload the app. Then check to see if the problem with the app is fixed.
Take care.
Is there any solution to Whatsapp stuck on Preparing results or still waiting for Whatsapp support team to resolve this issue?
Whatsapp search not working after renewing my iPhone
