Mac air- when turned on screen has question mark sign and under that says support.apple.com/Mac/startup

What does this mean ? Can’t start my Mac air !

MacBook Air 13″, macOS 11.2

Posted on Feb 14, 2021 2:53 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 16, 2021 4:01 PM

Hi Tommorehouse,


We understand your computer is showing a question mark when you try turning it on. We're happy to help.


If the computer is just showing a question mark and won't fully start, you'll want to follow these steps:



If the question mark appears only momentarily before your Mac starts up normally:

  1. Reset NVRAM.
  2. Make sure that your preferred startup disk is selected in Startup Disk preferences.

If the question mark persists, follow these steps:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Turn on your Mac and immediately press and hold Command (⌘) and R to start up from macOS Recovery.
  3. While in macOS Recovery, use Disk Utility to repair your startup disk.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.

If your Mac starts up to a question mark


We hope this helps. Take care!


1 reply
Question marked as Top-ranking reply

Feb 16, 2021 4:01 PM in response to Tommorehouse

Hi Tommorehouse,


We understand your computer is showing a question mark when you try turning it on. We're happy to help.


If the computer is just showing a question mark and won't fully start, you'll want to follow these steps:



If the question mark appears only momentarily before your Mac starts up normally:

  1. Reset NVRAM.
  2. Make sure that your preferred startup disk is selected in Startup Disk preferences.

If the question mark persists, follow these steps:

  1. Press and hold the power button on your Mac for up to 10 seconds, until your Mac turns off.
  2. Turn on your Mac and immediately press and hold Command (⌘) and R to start up from macOS Recovery.
  3. While in macOS Recovery, use Disk Utility to repair your startup disk.
  4. If Disk Utility found no errors or repaired all errors, reinstall macOS.
  5. If you still need help, please contact Apple Support.

If your Mac starts up to a question mark


We hope this helps. Take care!


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Mac air- when turned on screen has question mark sign and under that says support.apple.com/Mac/startup

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