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User profile for user: JawadAbid
JawadAbid Author
User level: Level 1
4 points

iPhone is disable - After I found stole mode

Hi,

I recently lost my iphone 11 pro at a hiking trip, and I found it after almost 2 weeks. At the time, i had data and wifi disabled to preserve the battery.


I logged on icloud and had it in Lost mode, with Message for back-up number. But since it never got connected back, Lost mode remained pending.


Now I received my iphone today. I clicked on lost mode again as per instructions, on icloud site to keep it disabled now. But now iPhone is in disabled mode.


The message says "iPhone is disabled connect to itunes"


I did connect it to itunes through data cable, but it's not detecting my iphone at all, although all my songs/playlists are synced from it recently.


I have not forgotten it's passcode, even it has my face id, and my finger prints, so all I need is that I should be able to re-enter my passcodes.


I don't want to lose last data either, which is why I'm not in favor of factory reset either from icloud or local phone.


Is there anyway I can get it unlocked using iPhone Passcode after certain time, or through Photo ID/Shopping Receipts?


I do know as much that if it doesn't have Mobile Data on, or WiFi on, nobody from outside world can get in remotely, but I may need some data transfer technique to get in iPhone data?


Please note that iPhone I bought was not under any carrier plan, rather unlocked iPhone.


Appreciate in advance for any help.


P.S. My question is too detailed, I can't help provide details, being technologist myself.


Thanks and Regards,


Jawad

iPhone 11 Pro, iOS 13

Posted on Feb 15, 2021 12:20 AM

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User profile for user: Limnos
Limnos
User level: Level 10
411,451 points

Posted on Feb 15, 2021 2:33 PM

Hi Jawad,


Here's what Apple has about a device displaying that message. Unfortunately if you have forgotten a device passcode, or have a disabled device, you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. You must have a computer to use the method below. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions:


If you forgot the passcode on your iPhone, or your iPhone is disabled", click here --> http://support.apple.com/HT204306


Here is a related video which has more complete and clearer instructions: https://www.youtube.com/watch?v=7s8-zLG9ySQ


Steps:

1. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.

2. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).

3. Restart into recovery mode (black screen with a cable indicating attach to computer).

4. When prompted, click "Restore" to erase data & settings, and update system software. May take some time.

5. Set up your device ( https://support.apple.com/kb/HT202033 ). Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage( https://support.apple.com/HT204184 ). Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account --> Set up iCloud on your iPhone, iPad, or iPod touch - https://support.apple.com/HT208681


Read this 'If your computer doesn't recognize your iPhone, iPad, or iPod' click here --> https://support.apple.com/HT204095


---

On the contingency you are asked for your Apple ID and password AND you have forgotten those:


If you forgot your Apple ID, click here --> https://support.apple.com/HT201354 ; your Apple ID password, click here --> https://support.apple.com/HT201487 , or to jump directly to the forgotten sign-in information help site, click here -->- http://iforgot.apple.com/


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071


If you still need help, contact Apple for help with Apple ID account security --> https://support.apple.com/HT204169


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User profile for user: Limnos
Limnos
User level: Level 10
411,451 points

Feb 15, 2021 2:33 PM in response to JawadAbid

Hi Jawad,


Here's what Apple has about a device displaying that message. Unfortunately if you have forgotten a device passcode, or have a disabled device, you have no option but to erase the device. However, you can eventually restore the data and settings from a backup you made before the device was disabled. You must have a computer to use the method below. If you don't have a computer, borrow one from a friend, or go to an Apple Retail Store or Apple Authorized Service Provider. You will likely also need your Apple ID and password. All Apple mobile devices follow the same general procedure but the link below and other links off it provide model-specific instructions:


If you forgot the passcode on your iPhone, or your iPhone is disabled", click here --> http://support.apple.com/HT204306


Here is a related video which has more complete and clearer instructions: https://www.youtube.com/watch?v=7s8-zLG9ySQ


Steps:

1. With the device disconnected from a computer use the model-specific instructions in the links above to shut down the device.

2. Connect it to a computer with Finder or iTunes (Mojave or earlier, or PC).

3. Restart into recovery mode (black screen with a cable indicating attach to computer).

4. When prompted, click "Restore" to erase data & settings, and update system software. May take some time.

5. Set up your device ( https://support.apple.com/kb/HT202033 ). Partway through you are offered the opportunity to restore your data and settings from a backup, or you can do this at a later stage( https://support.apple.com/HT204184 ). Even if you have no backup, if you were using some iCloud services to sync items such as Contacts or Photos those may reappear once you sign back into your iCloud account --> Set up iCloud on your iPhone, iPad, or iPod touch - https://support.apple.com/HT208681


Read this 'If your computer doesn't recognize your iPhone, iPad, or iPod' click here --> https://support.apple.com/HT204095


---

On the contingency you are asked for your Apple ID and password AND you have forgotten those:


If you forgot your Apple ID, click here --> https://support.apple.com/HT201354 ; your Apple ID password, click here --> https://support.apple.com/HT201487 , or to jump directly to the forgotten sign-in information help site, click here -->- http://iforgot.apple.com/


What to do after [or before] you change your Apple ID email address or password - https://support.apple.com/HT204071


If you still need help, contact Apple for help with Apple ID account security --> https://support.apple.com/HT204169


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iPhone is disable - After I found stole mode

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