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Hello) I’m having a problem with my payment. Could you please help me?.. I used to be UAE resident, and now I’m in Ukraine. I’m trying to connect my new MasterCard with Apple Music, but for some reason my card is declined. And I cannot change my address in my settings.
iPhone 11 Pro, iOS 14
Hello Alina,
Are you using a Ukrainian credit card billed to you at an address in that country?
Also, read this link about what to do "If your payment method is declined in the App Store or iTunes Store" - Click here --> https://support.apple.com/HT203005
If you still have a problem contact Apple:
Click here --> https://support.apple.com/choose-country-region/media-services Select an option and keep on working your way down the menu until you get to one saying your "topic isn't listed". This will present you with support by chat or telephone call.
or
Worldwide iTunes support - https://support.apple.com/country-selector/itunes
Hello Alina,
Are you using a Ukrainian credit card billed to you at an address in that country?
Also, read this link about what to do "If your payment method is declined in the App Store or iTunes Store" - Click here --> https://support.apple.com/HT203005
If you still have a problem contact Apple:
Click here --> https://support.apple.com/choose-country-region/media-services Select an option and keep on working your way down the menu until you get to one saying your "topic isn't listed". This will present you with support by chat or telephone call.
or
Worldwide iTunes support - https://support.apple.com/country-selector/itunes
Hello) yes, I’m trying to connect my new card to my account in Apple. Before I used to live in UAE with local bank account. Now I’ve moved to Ukraine for good. Well, at least for few years. And I need to fix this issue with Apple. Couldn’t find anything online
Payment method was declined.
