Hello
I am sending you my attachment. My daughter purchased a game online on 10th of February. She is just 3. That was just a mistake. I want to cancel the order and want my money back. I tried to contact with everyone but they said I have to contact with you. Can you please help me with that.
[Image Edited by Moderator to Remove Personal Information]
Hello barjesh,
Use these links to resolve your issue:
Read how to "Request a refund for apps or content that you bought from Apple" click here--> https://support.apple.com/HT204084
To directly proceed to "Report a Problem to request a refund" click here --> https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple may refund on a case by case basis, but realize they can also say no.
Hello barjesh,
Use these links to resolve your issue:
Read how to "Request a refund for apps or content that you bought from Apple" click here--> https://support.apple.com/HT204084
To directly proceed to "Report a Problem to request a refund" click here --> https://reportaproblem.apple.com/?s=6
If a reporting a problem request is unsuccessful you can also try clicking here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.
Apple's terms of purchase for most countries are effectively, "All Transactions are final" (check terms at: https://www.apple.com/legal/internet-services/itunes/us/terms.html ). Apple may refund on a case by case basis, but realize they can also say no.
Purchase problem
