Toetsenbord verdwenen in sommige apps

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MariaR1980 Author

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Toetsenbord verdwenen in sommige apps

Sinds een paar maanden is bij bepaalde apps op mijn iPhone 11, maar bijvoorbeeld ook bij notities, agenda en safari mijn toetsenbord verdwenen. Kan ik geen codes meer invoeren, of überhaupt iets typen in mijn agenda, notities of safari. Mijn telefoon is al een keer gerepareerd op software maar bij terugkomst kwam na een week hetzelfde probleem terug. Ik heb dit nog nooit gehad. Maar merk nu dat ik ook bij mijn reserve telefoon hetzelfde probleem krijg als ik mijn backup daarop zet. Ik heb de telefoon al meerdere malen leeg gehaald en terug gezet naar fabrieksinstellingen, en ook een aantal keer handmatig alles terug gezet. Is er iemand die dit probleem herkent? Kan het zijn dat er een bug in mijn backup of appleID zit? Bij reparatie zetten ze er nieuwe software op maar het probleem blijft dus terugkomen zodra ik mijn back-up terug zet, zowel handmatig als ook op de normale manier. Ik ben ten einde raad want ook formulieren invullen op safari, of een bankoverschrijving waar ik een code voor moet invoeren werkt dus niet. Ik kan zelf niet eens mijn wekker zetten. Iemand een idee wat het kan zijn maar vooral weet wat te doen??? Ben inmiddels ten einde raad daar het ook op mijn reservetelefoon gebeurd... Dan kan het haast niet aan de telefoon of software liggen toch? Of is iOS 13.4 een slechte update?

iPhone 11

Posted on Feb 15, 2021 10:12 AM

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Answer 1

Top-ranking reply

MariaR1980 Author

Level 1

10 points

Feb 25, 2021 1:50 AM in response to karina184

Thank you all for your support, it is finally solved.

I've been on the pone with apple support for almost 2 hours, searching for the problem step by step.

That was great because now finally someone could see what I meant by going in my iPhone from a distance.

Never knew that was a possibility, because I've never had an issue with iPhone before..

But finally we checked al the apps I've installed true the years, and it appeared to be a app from fit pro (brainz watch) that was blocking my keyboard and other settings on my phone connecting true my bluetooth. I've installed the app at the beginning of januari this year and that's when it all started, never thought an app could do this though.. So it never crossed my mind it could be the watch and app. I deleted it from my iPhone and also contacted the company that sold me the watch in case there are more people with the same problem. Thank you al so much for your tips and tricks, it's great that there is a community with people who want to help you and have al this extra information.

Take care,

Maria

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Answer 2

Feb 17, 2021 4:42 PM in response to MariaR1980

MariaR1980,

Thanks for getting back to us and for providing that information. Did you restore your iPhone by using a computer or by going to Settings > General > Reset > Erase All Content and Settings? If your iPhone was restored to factory settings by using a computer and you restored a recent backup of your data, then it sounds like by restoring the backup it's recreating the issue you're experiencing with the keyboard not appearing in your apps.

To help overcome this issue, we recommend to restore your iPhone to factory settings by using a computer. This time around, you would not restore your backup but instead manually sync your data back to your iPhone. Here's how to proceed:

1. Restore your iPhone, iPad, or iPod to factory settings

2. Set up your iPhone following the steps here: Set up your iPhone, iPad, or iPod touch

*** For step 5 - “Apps & Data" select: "Don't Transfer Apps & Data."

3. After completing the setup, you can manually sync your data that's stored from iCloud to your iPhone: Set up iCloud on your iPhone, iPad, or iPod touch

4. To add a third party email account, you can follow these steps: Add an email account to your iPhone, iPad, or iPod touch

5. If you'd like to redownload your apps or purchased content, these two articles will help: Redownload music and Redownload apps and games from Apple

From there, please let us know if you continue to experience the same behavior.

Cheers!

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Answer 3

karina184

Community Specialist

Feb 23, 2021 2:09 PM in response to MariaR1980

MariaR1980,

We appreciate your effort. You've done an excellent job with the steps that were performed. To review this issue further for you, we suggest to contact Apple Support. You can contact them through this link here: Get Support

Take care.

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Answer 4

Feb 17, 2021 12:05 PM in response to MariaR1980

iOS is now at 14.4. Update.

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Answer 5

MariaR1980 Author

Level 1

10 points

Feb 23, 2021 12:04 AM in response to MariaR1980

Wel I even made new Apple ID and that also doesn't fix the problem. I thought it would but then, this morning the same problem started al over again. Also in my new Apple ID my keyboard disappeared after installing my apps.

So got my phone back in factory settings with the new software installed, I made a new appleID and downloaded al the apps, never used my back up so that can't also be the problem...

What could it be then??

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Answer 6

Feb 17, 2021 12:01 PM in response to MariaR1980

Hi MariaR1980,

Thank you for using the Apple Support Communities. You’ve posted a question in the English Community. If you are able to repost your question in English, you may reach a larger audience and have a better chance of receiving a reply.

Thanks!

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Answer 7

MariaR1980 Author

Level 1

10 points

Feb 17, 2021 1:16 PM in response to QuickTimeKirk

Thanks for your advice.

But I cannot do the update unfortunately because my keyboard is dissapeard and there is no way I can put in my code for the update :(

This is my problem:

Since a couple of months my iPhone 11 is having some serious issues with my keyboard disappearing.

So now I cannot put in codes anymore if required with some apps. I can also not type a new e-mail, or notition, I can't even do an update on my iPhone because that also needs my code, and I cannot put it in because the keyboard is not appearing. I already had my iPhone fixed twice now because they thought it was a software problem but the problem keeps coming back right after I put back my backup and logged in on my AppleID. I already did a reset and a hard reset and even back to fabric, and nothing works.

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Answer 8

MariaR1980 Author

Level 1

10 points

Feb 22, 2021 6:15 AM in response to melissa_m77

Hi Melissa thank you so much for your tips, I tried everything but unfortunately it doesn't help.

Got my phone back this morning and followed al your steps, half way true redownloading my apps the problem appeared again, my keyboard is gone and I cannot put in any codes anymore :(

I really don't know what to do anymore... I think the problem is in my Apple ID? Is that a possibility?

Anyone?

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Answer 9

MariaR1980 Author

Level 1

10 points

Feb 23, 2021 12:05 AM in response to melissa_m77

Wel I even made new Apple ID and that also doesn't fix the problem. I thought it would but then, this morning the same problem started al over again. Also in my new Apple ID my keyboard disappeared after installing my apps.

So got my phone back in factory settings with the new software installed, I made a new appleID and downloaded al the apps, never used my back up so that can't also be the problem...

What could it be then??

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Answer 10

MariaR1980 Author

Level 1

10 points

Feb 17, 2021 1:16 PM in response to Nicholas_B2

Yes thank you for your advice, I did that yesterday eventually, but my English is not so good so I hope I've explained it well ;)

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Toetsenbord verdwenen in sommige apps

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