how do you get the case off?

Hey there crites1949,

We'd like to help answer your question as best we can regarding removal of your iPhone case.

Cases are usually designed to be secure, but simultaneously easy to remove.

If your case was made by a third-party manufacturer, we recommend reaching out to them for further guidance.

If you're using an Apple-branded case, we recommend contacting Apple Support here: Get Support

Take care!