How can I restore iphone X when touchscreen will not respond?

I have restarted several times but screen still does not respond to touch. I cannot connect to iTunes because I cannot enter my passcode. Any ideas on how to restore?

iPhone X, iOS 14

Posted on Feb 16, 2021 7:56 AM

Reply
2 replies

Feb 16, 2021 8:00 AM in response to DSAlan

Put it in Recovery Mode.


1) Connect to PC or Mac

2) Quickly press Volume Up, Quickly press Volume Down, and then hold down the Power Button until reboot and a black screen appears, with computer and cable icon.


Then you can do a restore in iTunes, without pressing code.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

How can I restore iphone X when touchscreen will not respond?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.