Files app:Couldn't communicate with a helper application - terrible

everytime I select photos and save to clouds (not iCloud), it always show message Couldn't communicate with a helper application. Then I must close all opened app and restart my iPhone. Next I save to cloud 1 time with about 12 photos. After that, the message popup again.

Could anyone please help me this issue! Many thanks!


So iPhone is terrible with Files app, f... iP

iPhone 6 Plus, iOS 12

Posted on Feb 16, 2021 9:23 AM

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2 replies

Feb 18, 2021 1:44 PM in response to nan126

Hi there nan126,


We understand you're having some trouble saving photos to third-party cloud services thought the Files app. The "Use third-party apps in Files" section of the following page offers guidance that might help: Use the Files app on your iPhone, iPad, or iPod touch


If you need more help, tell us a bit more about which cloud services you're using, and if you've been able to complete this task in the past, or if you're trying for the first time.


Cheers!

Feb 18, 2021 1:44 PM in response to nan126

Hi there nan126,


We understand you're having some trouble saving photos to third-party cloud services thought the Files app. The "Use third-party apps in Files" section of the following page offers guidance that might help: Use the Files app on your iPhone, iPad, or iPod touch


If you need more help, tell us a bit more about which cloud services you're using, and if you've been able to complete this task in the past, or if you're trying for the first time.


Cheers!

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Files app:Couldn't communicate with a helper application - terrible

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