Braille display not supported

I have a brand new iPad running iOS 14.4 and a Focus 40 Blue (5th generation) refreshable braille display. I have updated the firmware on the braille display and contacted Freedom Scientific but we cannot get the braille display to pair to the iPad. Freedom Scientific thought it was an iOS issue. Anyone?

Posted on Feb 16, 2021 9:46 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2021 2:19 PM

Hello TeacherMT,


Thanks for using the Apple Support Communities. We understand that you're having issues connecting a Focus 40 Blue braille display to your iPad. If you haven't done so yet, try the suggestions provided in articles, Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch and If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch.


To confirm, these steps are the ones that were followed when attempting to pair your device to the display?


Using the Focus Blue with iOS

"Using the Focus 14 Blue, Focus 40 Blue, and Focus 80 Blue with iOS


Pairing the Focus Blue Display


Note: The fifth generation Focus blue requires iOS 11 or later.


To establish a Bluetooth connection between the Focus and an Apple iOS device, such as the iPhone, do the following:


  1. Power on the Focus Blue.
  2. On the iOS device, open Settings, Bluetooth, and make sure Bluetooth is on.
  3. Double tap the Back button to return to Settings, scroll to and double tap on General, and then scroll to and double tap on Accessibility.
  4. Scroll to and double tap VoiceOver to open the VoiceOver settings.
  5. Scroll to and double tap on Braille to open the Braille settings. The iOS device will start searching for a braille display.
  6. Swipe one item past �Choose Braille Device�. This item will first say �Searching�. The Focus name will show here when it is found.
  7. Once the display is found, double tap on the name to open the pairing screen. On the iOS device, type 0000 then double tap the Pair button, located in the upper right corner, to establish the connection.


Once the Focus has been paired, if you power on the display before taking the iOS device out of standby, the display will automatically connect. Remember to lock the device before turning off the Focus to ensure that braille auto detection works properly the next time you want to use braille."


Should you find the issue continues once you've tried the suggestions from those articles, you may want to reach out to Apple's Accessibility Support Team.


Accessibility Support


Best regards.



3 replies
Question marked as Top-ranking reply

Feb 18, 2021 2:19 PM in response to TeacherMT

Hello TeacherMT,


Thanks for using the Apple Support Communities. We understand that you're having issues connecting a Focus 40 Blue braille display to your iPad. If you haven't done so yet, try the suggestions provided in articles, Pair a third-party Bluetooth accessory with your iPhone, iPad, or iPod touch and If you can't connect a Bluetooth accessory to your iPhone, iPad, or iPod touch.


To confirm, these steps are the ones that were followed when attempting to pair your device to the display?


Using the Focus Blue with iOS

"Using the Focus 14 Blue, Focus 40 Blue, and Focus 80 Blue with iOS


Pairing the Focus Blue Display


Note: The fifth generation Focus blue requires iOS 11 or later.


To establish a Bluetooth connection between the Focus and an Apple iOS device, such as the iPhone, do the following:


  1. Power on the Focus Blue.
  2. On the iOS device, open Settings, Bluetooth, and make sure Bluetooth is on.
  3. Double tap the Back button to return to Settings, scroll to and double tap on General, and then scroll to and double tap on Accessibility.
  4. Scroll to and double tap VoiceOver to open the VoiceOver settings.
  5. Scroll to and double tap on Braille to open the Braille settings. The iOS device will start searching for a braille display.
  6. Swipe one item past �Choose Braille Device�. This item will first say �Searching�. The Focus name will show here when it is found.
  7. Once the display is found, double tap on the name to open the pairing screen. On the iOS device, type 0000 then double tap the Pair button, located in the upper right corner, to establish the connection.


Once the Focus has been paired, if you power on the display before taking the iOS device out of standby, the display will automatically connect. Remember to lock the device before turning off the Focus to ensure that braille auto detection works properly the next time you want to use braille."


Should you find the issue continues once you've tried the suggestions from those articles, you may want to reach out to Apple's Accessibility Support Team.


Accessibility Support


Best regards.



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Braille display not supported

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