I am unable to scan my freestyle liber 14 day sensor with my iPhone XR through the liber link app.
I can download the Ap on my wife’s XR and my son’s iPhone 8. They scan perfectly fine.
Does anyone have any ideas?
Hello Sciphydude,
Welcome to the Apple Support Communities. It sounds like a device isn't working with your iPhone. We'll do what we can to help.
Make sure the device and iOS version is compatible from the manufacturer: https://freestyleserver.com/Payloads/IFU/2020/q4/ART41556-001_rev-E-Web.pdf
If you still have issues, try troubleshooting the app itself used to connect with the sensor:
If you still have issues, reach out to the manufacturer for other steps: Contact Us | The FreeStyle Libre System
Best regards.
IPhone XR and Freestyle Libre sensor not scanning
