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Apple Music stops

why does Apple Music stop playing when I open WhatsApp? This started since I upgraded to ios 14.4

iPhone XS Max, iOS 14

Posted on Feb 17, 2021 7:26 AM

Reply
4 replies

Feb 19, 2021 3:17 PM in response to Andiantz

Hi Andiantz,


Welcome to Apple Support Communities. We understand that Apple Music stops playing your music, when you use WhatsApp. We'll be happy to help.


Do you experience this same behavior with Apple Music, if you were to use another app? If this behavior is only isolated with WhatsApp, we recommend to follow these steps: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open These steps are relevant to the issue you're experiencing and may help.


Please keep us posted with the results.


Kind regards.

Feb 20, 2021 4:11 PM in response to Andiantz

Andiantz,


Thanks for getting back to us and for verifying that information. Were you able to follow step three in the article we previously provided? Specifically, you'll want to check the App Store to see if there's an update available for WhatsApp. The latest version of WhatsApp is 2.21.30.


If WhatsApp is up to date, we encourage for you to follow step four in the article we provided by deleting the app and reinstalling it. Prior to performing that step, you'll want to back up your chat history through iCloud. Here's how: WhatsApp Help Center - How to back up to iCloud


Best regards.

Feb 20, 2021 10:03 PM in response to jdo_apple

Yes my WhatsApp is up to date... I am not willing to go through the trouble of losing information by deleting my WhatsApp... I’m talking from experience that even if I backupchats , not everything gets reinstated once you reinstall! I guess I remain without help... but I know for a fact that this problem started as soon as I updated my software to the lates iOS version.... I hope one day someone will look into it

Apple Music stops

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