Gmail not working since Big Sur update. How can I fix this?

I can no longer access Gmail through my Mac mail app on MacBook Air. This stopped working after Big Sur update.

I have tried deleting and adding the Gmail account.

I have done the connection doctor and it suggests switching off SSL. This is not an option in the Accounts>Server Settings as suggested by the connection doctor so I can't work out how to do it.

In any case, I don't want to turn off security for my email.

Please can someone advise.

MacBook Air 13″, macOS 11.2

Posted on Feb 17, 2021 10:07 AM

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11 replies

Feb 22, 2021 6:37 AM in response to mingoslkd

Hi,


Thank you. I have gone through these suggestions and still it is not working. It is now iCloud mail and Gmail, I get a warning triangle with an exclamation mark next to each account. Sometimes quitting the mail app resets it for a short period and I can send and receive emails but within a few minutes it has lost connection again.

Both mail accounts are working fine on my iPhone and on the websites, it is just the mail app on the MacBook that is coming up with connection errors.

The accounts aren't showing up as online in the Internet Accounts list.

I have tried disabling email for both accounts, restarting the computer and then enabling email again. This does not work either.

More advice please!

Feb 20, 2021 6:08 AM in response to sprutch88

Hello and welcome to Apple Support Communities, sprutch88.

If we understand your post correctly, you're unable to access your Gmail account in the Mail app on your MacBook Air. We’d like to help.


It sounds like you've already done some great troubleshooting. Make sure you completed all the steps in this article:


If you can’t send or receive email on your Mac


Let us know if that resolves this issue for you.


Thanks for using the Apple Support Communities.

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Gmail not working since Big Sur update. How can I fix this?

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