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i have sent a refund request for this below purchase and apple answered that my original payment method has been refunded for this purchase but my card has not been received the money yet, I would like to ask how long does it usually take for the refund?
[Image Edited by Moderator to Remove Personal Information]
Hello Thaotran,
After you request a refund, you'll receive an email update within 48 hours as to whether you have been granted a refund. If your request is granted, the time it takes for the money to appear on your account or statement depends on the payment method. Refunds go back to the method used to make the payment originally.
- Store credit: 48 hours
- Mobile phone billing: Up to 60 days
- Other payment methods: Up to 30 days for it to appear on a statement.
You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
Ref.: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904
If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.
Hello Thaotran,
After you request a refund, you'll receive an email update within 48 hours as to whether you have been granted a refund. If your request is granted, the time it takes for the money to appear on your account or statement depends on the payment method. Refunds go back to the method used to make the payment originally.
- Store credit: 48 hours
- Mobile phone billing: Up to 60 days
- Other payment methods: Up to 30 days for it to appear on a statement.
You can also sign into https://reportaproblem.apple.com to check if the status of your item is "Refunded".
Ref.: How long refunds from the App Store or other Apple services take - https://support.apple.com/HT210904
If you need to contact Apple about this, click on this link --> https://support.apple.com/choose-country-region/media-services and choose a path that gets assistance from iTunes Store staff.
Asking for the refund of the purchase
