iPhone Refurbished or New
I purchased my unlocked brand new malfunctioning iPhone 12pro at full prices. Since it was a mission to get and try initially I kept it for a week. But after leaving me stranded for ours relying on it for GPS on road trip between cities, I called apple to swap with a new phone.
I should get a new phone because I bought it brand new, unlocked and paid full price for two devices. Both have been defective. I googled how to check is phone replacement is refurbished or new and the serial number starts with N which means replacement phone.
my interpretation of the N, is they sent me a refurbished unit. After selling be a defective one. Would I be correct in assuming this replacement is refurbished and if so, does any have escalation info for apple customer service?
it’s not right to get a used item when you bought a brand new product and it was defective from the start and apple gets away with sending a refurbished unit, simply because COVID has made it almost impossible to get into an apple store.
Any suggestions would be greatly appreciated. Btw, I also purchased the full apple care at time of purchase for both phones. So it was a significant investment, only to receive a two defective products.
iPhone 12 Pro, iOS 14