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Screen stuck on Data Privacy

1st Gen Apple TV at new location - won't get passed Continue Cancel - Tried all Internet based solutions - please advise.

Posted on Feb 18, 2021 1:11 AM

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Question marked as Top-ranking reply

Posted on Feb 18, 2021 3:50 AM

1st Gen Apple TV at new location

If your Apple TV box is 3.9 inch and black, then it is at least 2nd generation. Identify your Apple TV model - Apple Support


Screen stuck on Data Privacy. Won't get passed Continue Cancel

It is waiting on input from the remote.


The remote signal is definitely being received and I have put a new battery in the remote.

An unlinked remote will be acknowledged but ignored. You can re-link a remote as described here. Don’t skip step 1, to clear any previous link first. If your Apple TV remote isn’t working - Apple Support


I have also tried linking to PC with USB-C cable - but that doesn't work either?

Restoring through a PC requires iTunes. Did you use that? Restore your Apple TV - Apple Support

3 replies
Question marked as Top-ranking reply

Feb 18, 2021 3:50 AM in response to lawsonn1

1st Gen Apple TV at new location

If your Apple TV box is 3.9 inch and black, then it is at least 2nd generation. Identify your Apple TV model - Apple Support


Screen stuck on Data Privacy. Won't get passed Continue Cancel

It is waiting on input from the remote.


The remote signal is definitely being received and I have put a new battery in the remote.

An unlinked remote will be acknowledged but ignored. You can re-link a remote as described here. Don’t skip step 1, to clear any previous link first. If your Apple TV remote isn’t working - Apple Support


I have also tried linking to PC with USB-C cable - but that doesn't work either?

Restoring through a PC requires iTunes. Did you use that? Restore your Apple TV - Apple Support

Screen stuck on Data Privacy

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