iPad pro
My iPad Pro battery is not holding charge as it should do -ie the battery dies completely while I am on a zoom call , with the device plugged in to the mains. Where can I get a replacement?
iPad Pro, iPadOS 14
Question marked as
Best reply
You can use the Contact Support link at the top of the page here to contact Apple Support and they can do a remote diagnostic of your battery.
When you have it plugged in, what power adapter are you using? When under a load such as a Zoom conference, the device will be under quite a load and you need to be sure that you have one of the higher capacity power adapters connected. Are you connected with wi-fi, or do you have a cellular iPad and are using cellular connection?