Big sur, no scan option!

Question

tuupur Author

Level 1

5 points

Big sur, no scan option!

After updating to big sur, there no scan option anymore, also downloaded driver, tried different programs.

Canon pixima.

Regards

iMac 27″, macOS 11.2

Posted on Feb 18, 2021 1:15 PM

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Answer 1

VikingOSX

Level 10

129,264 points

Feb 22, 2021 3:28 PM in response to tuupur

When you post here seeking help, give us enough useful information to help you. Just telling us that your anonymous Canon PIXMA model cannot scan is insufficient, as Canon makes many PIXMA models and not all have driver support for Big Sur.

Once you share the explicit model number of your PIXMA device, then we can check different avenues of support for you.

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Answer 2

SnickZ.

Community Specialist

Feb 21, 2021 10:35 AM in response to tuupur

Hello tuupur,

From what you've shared it sounds like you're attempting to scan documents, and we'd like to share a resource that can help. Review how to scan in macOS Big Sur here: Scan images or documents using your Mac

Take care!

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Answer 3

CarlAVII

Community Specialist

Feb 22, 2021 5:14 PM in response to tuupur

tuupur,

If you haven't already, we recommend reviewing the steps listed here: Set up a scanner to use with Mac

Should the behavior persist we recommend contacting Canon directly for additional steps to set up your device with macOS Big Sur: Support for Printers

Take care.

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Answer 4

tuupur Author

Level 1

5 points

Feb 22, 2021 3:21 PM in response to SnickZ.

Hi!

Thanks, but no help, I red already articles you sent. As I told, there is no "scan" option at all, printer is connected and you still can print, maintain etc. Before upgrading there was scan option, its gone after "big sur", I downloaded driver from canon homepage (didn't need before), I deleted and reconnected printer, wired and wirelessly, tried it all. Thanks in advance.

Best Regards!

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