Wireless charging stops working on iPhone 12 Pro Max

Question

Level 1

8 points

Wireless charging stops working on iPhone 12 Pro Max

My iPhone 12 Pro Max stops charging wirelessly. I have to restart the phone. Then it works again, for a day or two. The problem is that I don't discover it isn't working until I get the "20% battery left" warning.

It seems like lots of people are having this problem, from what I read online.

I have the latest iOS, 14.4.

Do I need to get a new phone?

NOTE: This Apple.com "Communities" is making me select the device I'm asking about, but it doesn't offer iPhone 12 Pro Max (nor any 12) as an option, so I chose iPhone 11 Pro. Apple-You need to update your site!

iPhone 11 Pro

Posted on Feb 18, 2021 11:02 PM

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Answer 1

MrBill3

Level 10

103,888 points

Feb 19, 2021 4:56 AM in response to MyLoudKids

Hello,

Start here:

How to wirelessly charge your iPhone 8 or later

What wireless charger are you using? The MagSafe charger is recommended for the iPhone 12 series of phones:

How to use your MagSafe Charger with iPhone 12 models

Good luck.

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Answer 2

Feb 19, 2021 4:59 AM in response to MyLoudKids

Who (what company) made the charger?

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Answer 3

MyLoudKids Author

Level 1

8 points

Feb 19, 2021 9:55 AM in response to QuickTimeKirk

The problem occurs on BOTH the Magsafe charger and on the Belkin wireless charger stand I got at Costco.

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Answer 4

Feb 19, 2021 10:19 AM in response to MyLoudKids

Does the battery animation show on the 12 when you put it on the MagSafe?

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Answer 5

MyLoudKids Author

Level 1

8 points

Feb 19, 2021 10:35 AM in response to QuickTimeKirk

If you mean the lightning bolt that shows it is charging, no, it does not show when the phone won't wirelessly charge. It does show once I restart the phone and the wireless charging works again.

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