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Level 1

7 points

iphone 12 not sync to my macbook

osx: macos big sur 11.2.1

Iphone 12 :Ios 14.4

When I connect my iPhone 12 to my MacBook via USB, I see my iPhone in the finder. When I click on it, iPhone 12 appears at the top, and at the bottom there is only a repair option that does not work. {when I click on this nothing happens} For the rest, nothing appears on the screen. (see photo)

My older Iphone and ipad are working fine

What I Tried: Iphone hard reset, and on makbook off-on and nvr reset. Icloud is working

Posted on Feb 19, 2021 4:46 AM

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Community+ 2024

Level 10

413,802 points

Posted on Feb 19, 2021 4:50 AM

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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1 reply

Top-ranking reply

Community+ 2024

Level 10

413,802 points

Feb 19, 2021 4:50 AM in response to mcenet

Connect iPhone to Mac

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support

If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support

For your Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...

Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...

See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...

If you are experiencing an issue not listed here, contact support

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iphone 12 not sync to my macbook

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