ShadowTrackerExtra

Hi guyss when I delete pubg mobile I found ShadowTrackerExtra on my screen and I delete it but when I restart my mobile phone it’s come back again ShadowTrackerExtra on the screen and when I download pubg mobile it can’t download how can I solve this problem??..pleaseeee help mehhh

iPhone 6, iOS 12

Posted on Feb 19, 2021 1:46 PM

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Question marked as Top-ranking reply

Posted on Feb 21, 2021 1:00 PM

https://support.apple.com/en-us/HT207165Ask the app vendor if they use that ShadowTrackerExtra app as part of their package.


If restarting the iPhone does not address your issues reloading a deleted app, then back up the contents of your iPhone to iCloud or to a local Mac or Windows system, then factory reset the iPhone, and then restore the iPhone contents and re-download the apps as necessary.


Here's what Apple recommends here: If you can’t download or update apps on your iPhone or iPad - Apple Support

...but that article doesn't cover that can't-delete app, which appears to be a corruption, and corruptions usually mean a reset-and-reload will be needed. This and checking directly with the vendor to see whether that other app is related.



15 replies
Question marked as Top-ranking reply

Feb 21, 2021 1:00 PM in response to Ennekdidishdkdidhbdjduh

https://support.apple.com/en-us/HT207165Ask the app vendor if they use that ShadowTrackerExtra app as part of their package.


If restarting the iPhone does not address your issues reloading a deleted app, then back up the contents of your iPhone to iCloud or to a local Mac or Windows system, then factory reset the iPhone, and then restore the iPhone contents and re-download the apps as necessary.


Here's what Apple recommends here: If you can’t download or update apps on your iPhone or iPad - Apple Support

...but that article doesn't cover that can't-delete app, which appears to be a corruption, and corruptions usually mean a reset-and-reload will be needed. This and checking directly with the vendor to see whether that other app is related.



Feb 20, 2021 9:28 AM in response to Ennekdidishdkdidhbdjduh

Hello, first, can you find the Mail app on your device?

The Mail app icon looks like this:

Once you find that app, tap on it.

Thar will launch an app known as Mail.

Mail is used to send , well, mail messages.

Create a new mail message.

The icon to compose a new message looks like this:

Specify the address to send the message to.

Use the Tencent Games support mail contact address listed earlier.

Compose your question.

Maybe copy a URL address to this current thread into the message, too.

This thread uses this URL address: https://discussions.apple.com/thread/252472580

When you have composed your mail question, send the message.

The app vendor Tencent games will best know the requirements of and components of their app.

Feb 20, 2021 3:11 PM in response to Ennekdidishdkdidhbdjduh

Ennekdidishdkdidhbdjduh wrote:

Can you do this and ask about this problem please and if you know any thing about my problem tell me ? You cannot imagine what you would help me


I’m not a customer of Tencent games, and not familiar with this game, not am I familiar with the details of nor the status of your particular iPhone. You are. You will want to send the request yourself.


Should you ave deleted Mail, see the section Restore a built-in app that you removed for info on restoring the Mail app: Remove built-in Apple apps from the Home screen on your iOS 10 device or Apple Watch - Apple Support


Here is how to configure a mail account: Add an email account to your iPhone, iPad, or iPod touch - Apple Support


You can also use the webmail client most providers have available to send this mail, whether you have an iCloud mail account, or a mail account from most any another mail provider.



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