Face ID Keeps Prompting for Passcode

Question

Chazzmon Author

Level 1

8 points

Face ID Keeps Prompting for Passcode

I keep getting the "Your passcode is required to use Face ID" message on my iPhone.

I can understand why this might be needed occasionally but sometimes it'll prompt be several times in a single day.

At best, it seems excessive but is, honestly, a dissatisfier.

I've started keeping a log of frequency and iOS just now prompted me for the fourth time in 3 days.

Super frustrating.

What can be done?

iPhone 12 mini, iOS 14

Posted on Feb 19, 2021 2:07 PM

Reply

Answer 1

Neil22R

Community Specialist

Feb 22, 2021 10:06 AM in response to Chazzmon

Hi Chazzmon,

Thank you for posting in the Apple Support Communities. We understand you would like to know why you are being prompted for your passcode when Face ID is enabled.

"You must enter your passcode for additional security validation when:

The device has just been turned on or restarted.
The device hasn’t been unlocked for more than 48 hours.
The passcode hasn’t been used to unlock the device in the last six and a half days and Face ID hasn't unlocked the device in the last 4 hours.
The device has received a remote lock command.
After five unsuccessful attempts to match a face.
After initiating power off/Emergency SOS by pressing and holding either volume button and the side button simultaneously for 2 seconds."

You can find additional information here: About Face ID advanced technology

Cheers!

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