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💡 Did you know?
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
General and ongoing cleaning can help you maintain your AirPods or AirPods Pro.
Got my AirPods Max a couple days ago and I'm noticing a soft static in the background whenever I wear them. The static is louder with ANC on and especially pronounced in Transparency Mode. Listening wired (with Apple's $35 cable) and fiddling with the earcups doesn't seem to do anything about it.
Does anyone have any info on how to fix this, or any experience that would suggest it's something that can be fixed by a firmware update?
Hey there Clamly,
We'd like to help get your AirPods Max working with clear audio, no matter which mode you're using(or not using).
While you may need to contact Apple Support for further troubleshooting, we'd like to first rule out some possible causes:
Have a good one!
Hi ryane77, thanks for replying. My iPhone is running the latest iOS and my Mac is running the latest macOS. My Max is brand new so it shouldn't need any sort of cleaning, and looking at them again (including under the ear cushions) I can't see anything physically wrong with them. I wasn't able to pair them with my dad's iPhone (probably because the Max are only designed for 1 Apple ID at a time) but the fact that the static happens on both of my devices should indicate that the devices the headphones are being paired with aren't the problem. My devices are a few years old and only have Bluetooth 4, but I can't imagine that would cause any static in the headphones.
Hello Clamly,
Based on the details you confirmed, but the issue still remains with your AirPods, we recommend contacting Apple Support here: Get Support
Take care.
AirPods Max - constant soft static
