Has anyone else noticed that the Movies App/Apple TV is showing Star Wars Force Awakens as HD but with Dolby Atmos sound? All othe me Star Wars movies list as 4K Dolby Vision.
I know Force Awakens was in 4K Dolby Vision a few months ago so I’m not sure what happened.
ive tried signing out of the Apple TV and out of iCloud and keeps saying HD
wasn’t sure if anyone else was seeing this
Hello Chrissaid,
Thanks for reaching out to the Apple Support Communities. We understand you're having issues with viewing a movie in 4K on your Apple TV, and we'd be happy to help.
To get started, give the steps provided in the article below a try, and let us know if that helps:
Find movies with 4K, HDR, Dolby Vision, or Dolby Atmos in the Apple TV app - Apple Support
We look forward to hearing back from you.
Have a great week!
Chris,
Thanks for giving those steps a try for us.
From here, we'd recommend reaching out to Apple Support directly using this link here: Get Support - Apple
From that link choose, More > Apple TV > Music, Movies & TV Shows. From there you should see a few options to reach out, depending on your location.
Take care!
Hi.
Thank you for the reply. I've done all this and all movies that should be 4K are showing up as 4K (HDR, Dolby Vision) except for The Force Awakens. Up until about a month ago it was showing as 4K and it has not since then. I Wasn't sure if anyone else was experiencing this.
Thanks!
Chris
Star Wars Force Awakens 4K Dolby Vision
