Apple Pay
Why is my sending and receiving money restricted?
iPhone 11, iOS 14
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Why is my sending and receiving money restricted?
iPhone 11, iOS 14
Go to your Apple Cash card
You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen steps. Learn more about identity verification.
If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1
If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.
Go to your Apple Cash card
You'll see the option to Verify Identity or Contact Apple Support. Tap one, then follow the onscreen steps. Learn more about identity verification.
If your account is restricted, you can still transfer your Apple Cash balance to your bank or use it to make purchases in stores, within apps, and on the web.1
If your account is locked, you can't use Apple Cash to make purchases; add, send and receive money; or transfer the money in your account.
Apple Pay