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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I wanted to re-install my previously purchased apps after reformatting my iMac (late 2012) because it was already too slow. It said I can download the latest version that is compatible to my OS, which is Mojave, then started this endless spinning with no sign of progress. This will keep on going for hours.
iMac 21.5″, macOS 10.14
Something is borked on Apple's end. It's not just you.
When App Store is running, kill the appstoreagent process. See screen shot. Once that process has been terminated, you should be able to download updates or new apps. You can find the process under the CPU tab of activity monitor.
Bear in mind that this workaround only works for as long as the App Store is running. Once you quit and reopen the App Store, you will need to kill the appstoreagent process again.
@Apple - get your **** together and fix this please.
Something is borked on Apple's end. It's not just you.
When App Store is running, kill the appstoreagent process. See screen shot. Once that process has been terminated, you should be able to download updates or new apps. You can find the process under the CPU tab of activity monitor.
Bear in mind that this workaround only works for as long as the App Store is running. Once you quit and reopen the App Store, you will need to kill the appstoreagent process again.
@Apple - get your **** together and fix this please.
Hi luthor27,
Thank you for using the Apple Support Communities! We understand you're unable to redownload previously purchased applications from the App Store since reinstalling macOS on your iMac. We're happy to help.
Thanks for the specific details and screenshot, which are helpful. We have a few questions to help isolate further.
-Does this same behavior occur when you try downloading a new application as well? Or, is it just happening when redownloading previously purchased items?
-Is this an issue with all apps you attempt to redownload from your purchase history, or just apps like Numbers, Pages, Keynote, etc.?
-Do you have any issues when using any other Apple services, such as iTunes, Books, etc.?
Give these steps a try to see if they help: If you can't connect to the App Store, iTunes Store, or other Apple services. This includes, connecting your Mac to a different network (Ethernet or different Wi-Fi if available).
Keep us posted by replying back to this post.
Best regards.
Thanks so much, this resolved it for me. I had read elsewhere stopping the appstoreagent process fixed things but didn't realize the app store had to be open when you did it. What a pain.
This was very helpful. Thank you for your time!
See my post here:
If your App Store is broken.... - Apple Community
Apple won't see your complaint here. Use the feed ack link of you want tots see this improve.
App Store keeps spinning and not downloading my apps
