You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Turbotax2020

Turbotax 2020 won't open on my MacBook pro. I downloaded it and put it in the applications folder but when I click it to open it fails to open.


Posted on Feb 21, 2021 7:54 AM

Reply
2 replies

Feb 23, 2021 8:58 AM in response to SolomonsMd

Hey there SolomonsMd,


We understand TurboTax 2020 is not opening on your MacBook Pro. We'll be happy to help.


To begin, we recommend going through the steps outlined here: If you can’t open an app on Mac

This will guide you through a few things that may help like confirming you're an administrator and updating.


Note that if you're using a new M1 MacBook Pro with Apple Silicon, you may need to use Rosetta to open the app. This feature is explained in more detail here: If you need to install Rosetta on your Mac


If you still experience issues after these steps, we recommend reaching out to the developer. You can find their contact page here: TurboTax Support Contact Us Page


Cheers!

Feb 23, 2021 9:20 AM in response to SolomonsMd

SolomonsMd wrote:

Turbotax 2020 won't open on my MacBook pro. I downloaded it and put it in the applications folder but when I click it to open it fails to open.

I can confirm that Turbotax 2020 does not natively support Apple silicon; it is an Intel-only application currently. However, it should run if you have Rosetta2 installed (it does for me).

Turbotax2020

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.