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Issue with Auto Lock iphone 11

While working on phone or while playing videos on you tube or Facebook screen goes auto lock , why it is happening ? Is should happen in case of inactivity for atleast 30 seconds or whatever the setting you adjusted based on your usage .

Anyone from you facing the same issue with Iphone 11 ? If yes , you might have found solution . Please share , if any .

Thank you .

Posted on Feb 21, 2021 10:12 AM

Reply
Question marked as Best reply

Posted on Feb 23, 2021 11:12 AM

Hello Surajkanojia,


We see that your iPhone screen locks while in use. We understand wanting to get this resolved, and we'd be happy to look into this with you.


Is your iPhone up to date? iOS 14.4 is the latest iOS version, if your device is not on this software you should create a backup on using these steps: How to back up your iPhone, iPad, and iPod touch. Once a backup is completed, Update your iPhone, iPad, or iPod touch.


If your iPhone is up to date, let us know how long has this been occurring?


Have you restarted your iPhone since noticing this happening?


Please provide us as much information as possible.


Take care!

1 reply
Question marked as Best reply

Feb 23, 2021 11:12 AM in response to surajkanojia

Hello Surajkanojia,


We see that your iPhone screen locks while in use. We understand wanting to get this resolved, and we'd be happy to look into this with you.


Is your iPhone up to date? iOS 14.4 is the latest iOS version, if your device is not on this software you should create a backup on using these steps: How to back up your iPhone, iPad, and iPod touch. Once a backup is completed, Update your iPhone, iPad, or iPod touch.


If your iPhone is up to date, let us know how long has this been occurring?


Have you restarted your iPhone since noticing this happening?


Please provide us as much information as possible.


Take care!

Issue with Auto Lock iphone 11

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