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Phone Calls

Hey there, I have an iPhone 11 with the latest iOS update. However, when I receive incoming calls, my phone screen stays dark and I have to hang up using the lock button. Afterwards, my screen will light back up and I can call the person back. Does anyone have any experience with this issue? Thanks!

iPhone 11, iOS 14

Posted on Feb 21, 2021 5:18 PM

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Question marked as Top-ranking reply

Posted on Feb 21, 2021 5:20 PM

Are you unlocking the phone when you receive a call? Is the screen also dark when you make a call? If it is you may have a screen protector or case that is blocking the proximity sensor that turns off the screen when you hold it to your face, so your face doesn’t trigger any “buttons”.

2 replies

Phone Calls

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