FaceTime cutting out my WiFi
This has been an issue since the start of this year now on my iPhone 6s and now its happening on my iPhone 12 it’s only happening with my WiFi but seems to just be my phone that it is happening to.
iPhone 12, iOS 14
User profile for user:
melissa_m77
User level:
Community Specialist
Hi there NadiaBoyle,
We understand you're experiencing an issue with FaceTime cutting out on your iPhone, and we'd like to share a resource that can help.
Take a look at it here: If you can't make a FaceTime call on your iPhone, iPad, or iPod touch
Specifically, check out the section below:
"If you have connection or sound quality issues with FaceTime
If your cellular connection or Wi-Fi network are running slow, or other users are streaming audio or video on the same Wi-Fi network, you might have these issues:
- Connection alerts or unable to connect
- Choppy video calls
- Black screen
- Dropped calls
Make sure that both you and the person that you're calling are using a fast Wi-Fi or cellular connection. If you’re using Wi-Fi, FaceTime requires a broadband connection."
Cheers!