You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Wifi

Hi,


My iPhone XS Max disconnects from the WiFi every time I am on FaceTime. Why is that?

iPhone XS Max, iOS 13

Posted on Sep 11, 2020 2:21 PM

Reply
Question marked as Top-ranking reply

Posted on Sep 11, 2020 2:36 PM

Well, we can’t answer “why”, but here is some troubleshooting help:


Also note that Wi-Fi will turn off if the phone locks (unless it’s plugged in), so you must keep it unlocked. A video FaceTime call will do this.

1 reply
Question marked as Top-ranking reply

Sep 11, 2020 2:36 PM in response to Sierravanjohnson

Well, we can’t answer “why”, but here is some troubleshooting help:


Also note that Wi-Fi will turn off if the phone locks (unless it’s plugged in), so you must keep it unlocked. A video FaceTime call will do this.

Wifi

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.