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User profile for user: Sierravanjohnson
Sierravanjohnson Author
User level: Level 1
9 points

Wifi

Hi,


My iPhone XS Max disconnects from the WiFi every time I am on FaceTime. Why is that?

iPhone XS Max, iOS 13

Posted on Sep 11, 2020 2:21 PM

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User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
214,398 points

Posted on Sep 11, 2020 2:36 PM

Well, we can’t answer “why”, but here is some troubleshooting help:


Also note that Wi-Fi will turn off if the phone locks (unless it’s plugged in), so you must keep it unlocked. A video FaceTime call will do this.

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User profile for user: Lawrence Finch
Lawrence Finch
User level: Level 10
214,398 points

Sep 11, 2020 2:36 PM in response to Sierravanjohnson

Well, we can’t answer “why”, but here is some troubleshooting help:


Also note that Wi-Fi will turn off if the phone locks (unless it’s plugged in), so you must keep it unlocked. A video FaceTime call will do this.

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Wifi

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