Wifi cutting out on FaceTime
Whenever I’m on FaceTime the call sometimes just cuts and freezes and I check and wifi is off but the second I end the call the wifi comes back😐
iPhone 11 Pro, iOS 15
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You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
The Apple Support Community will permanently close on November 20, 2026. Starting today, the site will no longer accept new posts and is available in a read-only state.
You can continue to find trusted guidance and support on the official Apple Support site.
We want to thank the community members who have contributed their time and expertise to help others with their Apple products.
Whenever I’m on FaceTime the call sometimes just cuts and freezes and I check and wifi is off but the second I end the call the wifi comes back😐
iPhone 11 Pro, iOS 15
Check the Wi-Fi connection, see the following Apple articles:
Connect to Wi-Fi on your iPhone, iPad, or iPod touch
Connect to Wi-Fi on your iPhone, iPad, or iPod touch - Apple Support
If your iPhone, iPad, or iPod touch won’t connect to a Wi-Fi network
If your iPhone, iPad, or iPod touch won't connect to a Wi-Fi network - Apple Support
Recommended settings for Wi-Fi routers and access points
Recommended settings for Wi-Fi routers and access points - Apple Support
If you need help with your Wi‑Fi password
If you need help with your Wi‑Fi password - Apple Support
If they are On, turn Off Hotspot & VPN.
Wifi cutting out on FaceTime