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choppy facetime calls on wifi but perfectly fine calls on cellular data

Hello team, facetime calls have started to get very choppy on wifi, but works perfectly fine on cellular data. I've a perfectly fine working wifi connection at 60mbps. This is not just related to my home wifi but the problem is with every other wifi network. The problem has started suddenly and I've tried restarting my phone, ipad many times and also gone through the settings, but it is the same. Kindly help me with the problem, it is very frustating.

iPhone XR, iOS 14

Posted on May 3, 2021 3:41 AM

Top-ranking reply

SravanKrA

Community+ 2024

Level 10

413,928 points

Posted on May 3, 2021 4:01 AM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...

Connecting to Wifi is the first part and then getting connected to the Internet is the second

If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately

For your Internet connection.

Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you

However --> Connect iPhone to the Internet - Apple Support

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choppy facetime calls on wifi but perfectly fine calls on cellular data

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