You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

choppy facetime calls on wifi but perfectly fine calls on cellular data

Hello team, facetime calls have started to get very choppy on wifi, but works perfectly fine on cellular data. I've a perfectly fine working wifi connection at 60mbps. This is not just related to my home wifi but the problem is with every other wifi network. The problem has started suddenly and I've tried restarting my phone, ipad many times and also gone through the settings, but it is the same. Kindly help me with the problem, it is very frustating.

iPhone XR, iOS 14

Posted on May 3, 2021 3:41 AM

Reply
Question marked as Top-ranking reply

Posted on May 3, 2021 4:01 AM

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


1 reply
Question marked as Top-ranking reply

May 3, 2021 4:01 AM in response to snellchristian

Check your WiFi Router / Modem for --> Recommended settings for Wi-Fi routers and access points ...


Connecting to Wifi is the first part and then getting connected to the Internet is the second

  1. If you connect to Wifi, doesn't necessarily mean you are connected to the internet. If you are not connected to wifi could be a problem with iPhone settings or Router/Modem Settings
  2. If you are not connected to the internet is the sole issue of Router / Modem Settings. Contact your ISP immediately


For your Internet connection.

  • Over Cellular: contact your Carrier (Cellular Service Provider). The agency who issued the SIM to you
  • Over WiFI: Contact your ISP (Internet Service Provider), the agency who provided the Internet Service on your Modem/Router to you


However --> Connect iPhone to the Internet - Apple Support


choppy facetime calls on wifi but perfectly fine calls on cellular data

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.