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Wifi

Hi,

My iPhone XS Max disconnects from the WiFi every time I am on FaceTime. Why is that?

iPhone XS Max, iOS 13

Posted on Sep 11, 2020 2:21 PM

Top-ranking reply

Level 10

212,414 points

Posted on Sep 11, 2020 2:36 PM

Well, we can’t answer “why”, but here is some troubleshooting help:

Also note that Wi-Fi will turn off if the phone locks (unless it’s plugged in), so you must keep it unlocked. A video FaceTime call will do this.

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