cant turn phone off to reset
cant turn off phone to reset its like its frozen
iPhone XR
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Click on the blue text and read the linked article: If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support
As described in that linked article, if the reset sequences shown for your device don’t work, contact Apple Support directly.
I had this happen with an iPad recently, and I had to hold the reset sequence as described, and that cleared the freeze and rebooted.